Refund & Return Policy
We want you to be satisfied with your order from Lavanice.
Returns
You may request a return within 14 days of receiving your order. Contact us through our contact page before returning an item. Returns sent without prior approval may not be accepted.
Returned items must:
* Be unworn, unused and unwashed
* Be in their original condition
* Have all original tags attached
* Be returned in the original packaging
* Include proof of purchase
Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective or incorrect. Original shipping costs are non-refundable.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery. If it arrives damaged, defective or incorrect, contact us as soon as possible through our contact page and include your order number and clear photographs of the item.
If your claim is approved, we will provide an appropriate solution, such as a replacement or refund.
Non-Returnable Items
For hygiene reasons, worn, washed or used items cannot be returned. Items without their original tags or packaging may also be refused.
Sale items and gift cards are non-refundable unless required by applicable law.
Exchanges
We do not offer direct exchanges. If you want a different size or color, return the original item after receiving approval and place a new order.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us through our contact page.
Order Cancellations
Contact us as soon as possible if you want to cancel or change an order. We cannot guarantee cancellation once an order has entered processing or has been shipped.